1. Information We Collect
To provide you with secure firmware downloads and account access, we collect minimal and essential information when you register, log in, or place an order:
- Account Details: Your Name, Email Address, and Phone Number (for WhatsApp order verification).
- Order History: Record of purchased files, tokens, and tool reservations to ensure permanent access in your dashboard.
- System & Access Logs: Standard server logs including IP address, browser type, and timestamps to prevent fraudulent multi-IP token abuse.
2. How We Use Your Data
The information we collect is strictly used to deliver and enhance our digital services for technicians:
- To securely deliver download tokens and software tool credentials
- To verify and confirm payments processed through official payment gateways
- To provide personalized support and troubleshooting via WhatsApp and email
- To detect and prevent unauthorized automated scraping or abusive system attacks
3. Payment Security & Third-Party Gateways
All financial payments on ROMWALA.COM are processed via authorized third-party payment gateways (including PayU and Razorpay) using end-to-end 256-bit SSL encryption. We do not store, view, or retain your credit/debit card numbers, CVVs, net banking credentials, or UPI PINs on our servers.
4. Cookies & Session Storage
We use essential cookies strictly to maintain your active login session and ensure you can navigate the store and download files without disruption. You can review our full Cookie Policy for detailed settings.
5. Third-Party Links & Tools
Our website may provide references or external links to official device manufacturer utilities, drivers, and technical tools. We do not control or take responsibility for the privacy practices or content of third-party external websites.
6. Policy Updates & Contact
ROMWALA.COM reserves the right to modify or update this Privacy Policy as data protection regulations evolve. If you have any inquiries or wish to request data removal, please contact us at support@romwala.com.