Refund Policy

Important Notice: All products available on ROMWALA.COM are digital downloads. Refund rules are strictly applied due to the nature of these products.

1. Digital Product Policy

ROMWALA.COM provides digital content such as firmware files, mobile repair tools, and technical resources. Once a product is delivered or accessed, it cannot be returned, therefore most purchases are considered final.

2. Refund Eligibility (7-Days Window)

Users can contact our support team within 7 days of purchase if they face a genuine technical issue from our side. Refund or replacement claims are only applicable under specific conditions where service delivery fails from our side:

Product not delivered after successful payment
Download link is invalid or permanently not working
Server-related issues preventing access for a long duration
Duplicate or accidental multiple payment

In such cases, users must contact support within the 7-day period with proper proof of payment and details of the issue.

3. Non-Refundable Situations

Refund requests will not be accepted in the following cases:

Incorrect file selection or wrong firmware model package downloaded by the user
Lack of technical knowledge/tools to use the digital product
Compatibility issues with device or software repair methods
Change of mind after purchase and file access

4. User Responsibility

Users are advised to carefully check file details, device compatibility, and requirements before purchasing. Proper understanding of the product is the buyer's responsibility.

5. Refund Request Process

If you face a valid issue, you can contact our support team with complete details and payment proof. Our team will verify the request and take appropriate action.

6. Policy Updates