1. Digital Product Policy
ROMWALA.COM provides digital content such as firmware files, mobile repair tools, dump files, and technical resources. Once a digital product is purchased and delivered or accessed, it cannot be physically returned; therefore, most purchases are considered final.
2. Refund Eligibility (7-Days Window)
Users can contact our dedicated support team within 7 days of purchase if they face a genuine technical issue from our side. Refund or replacement claims are applicable under the following specific conditions where service delivery fails:
- Product was not delivered or download token failed after successful payment confirmation
- Download link is invalid, corrupted, or permanently inaccessible on our servers
- Server-related issues preventing file access for an extended duration (more than 24 hours)
- Accidental duplicate payment processed for the same order
In such cases, users must contact support within the 7-day period with payment transaction IDs and issue screenshots.
3. Non-Refundable Situations
Refund or exchange requests cannot be accepted in the following situations:
- Incorrect file selection, wrong firmware variant, or wrong model package chosen by the user
- Lack of technical knowledge, hardware dongles, or tools required to flash or service the device
- Compatibility issues arising from hardware defects or third-party repair methods on your device
- Change of mind after successful purchase, link access, or file download
4. User Responsibility
Users and technicians are strongly advised to verify file details, device chipset, model number, build numbers, and software requirements before initiating purchase. Ensuring compatibility is the responsibility of the purchaser.
5. Quick Support & File Exchange
If you purchased the wrong file by mistake, do not panic. Instead of flashing the wrong package, immediately message our support team on WhatsApp. While refunds may not apply to downloaded items, we will gladly assist in exchanging or providing the correct replacement file for your device.
6. Policy Modifications
ROMWALA.COM reserves the right to revise or update this policy at any time to comply with industry standards. Continued use of our platform constitutes agreement to the updated terms.