Privacy Policy

1. Information We Collect

To enable access to digital technical schematics, firmware recovery files, and manage your account orders, we collect the following minimal information:

• Account Registration Details: Full Name, Email Address, and Mobile/Phone Number.
• Order & Transaction Records: Purchase history, date/time of transactions, ordered files, download access tokens, and payment status (Pending, Success, Failed).
• Technical & System Information: IP address, browser type, operating system, and timestamp logs collected automatically to prevent unauthorized multi-IP token abuse and maintain server security.

2. Purpose of Data Collection

The information collected is used strictly for legitimate business and service delivery purposes:

• To process your orders and deliver digital download links instantly to your dashboard and registered email.
• To facilitate transaction verification, invoice generation, and customer support via WhatsApp or email.
• To provide timely updates regarding file releases, order confirmations, or policy modifications.
• To prevent fraud, automated abuse, DDoS attacks, or unauthorized redistribution of digital goods.

3. Payment Security & Third-Party Payment Aggregators

All financial payments on ROMWALA are processed via authorized, RBI-licensed payment aggregators (including Razorpay and PayU) over 256-bit SSL encrypted channels conforming to PCI-DSS standards.

Important: We do NOT collect, store, view, or process your credit/debit card numbers, CVV codes, bank account passwords, or UPI PINs on our servers. All payment credentials are transmitted directly and securely to the payment gateway's encrypted banking interfaces.

4. Non-Disclosure & Data Sharing Policy

We respect your confidentiality. ROMWALA does not sell, trade, rent, or lease your personal information to third-party marketing agencies or advertisers under any circumstances. We share information only with:

• Licensed payment gateway partners (e.g., Razorpay) solely for transaction execution, verification, and fraud prevention.
• Law enforcement or regulatory authorities strictly when mandated by applicable law, court order, or official governmental request.

5. Cookies & Session Management

Our website utilizes standard session cookies to maintain your login session, remember your user preferences, and securely validate download tokens. You can choose to configure your browser to decline cookies, but please note that doing so may prevent you from logging in or downloading purchased files.

6. Data Security & Storage

We maintain stringent technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All database backups and communications are secured using robust encryption protocols.

7. User Rights & Data Deletion

You have the right to access, review, update, or request the deletion of your personal account information from our active database at any time. To exercise these rights, please email us at support@romwala.com.

8. Grievance Officer & Contact Details

For any questions, concerns, or grievances regarding our privacy practices or handling of your data, you may reach out to our designated Grievance Officer: