Shipping & Delivery Policy

1. Nature of Products

ROMWALA specializes in digital electronic technical goods, which include downloadable PDF circuit schematics, PCB boardview files, official stock firmware recovery packages, and electronics diagnostic manuals for electronics technicians and service workshops.

2. Shipping & Delivery Charges

Since all items are delivered electronically via secure cloud servers, shipping charges for all purchases are Free (₹0.00 / Zero Shipping Fee). There are no hidden packaging, handling, or courier charges.

3. Delivery Timeline & Methods

We pride ourselves on automated, instantaneous delivery:

• Instant Access (0 to 5 Minutes): Upon successful payment confirmation via our payment gateway (Razorpay / PayU), your digital download access is activated automatically. You will be redirected to the download screen, and the link will become permanently accessible inside your User Dashboard and Order History.
• Email Confirmation: An automated purchase confirmation invoice containing your order reference and download instructions is dispatched to your registered email address within minutes of payment completion.
• Manual Verification (Exceptional Cases): In rare instances where a payment is held by the banking network for manual fraud checks, download access will be unlocked within 2 to 24 hours once clearance is verified.

4. Download Validity & Access Limits

Purchased digital downloads are stored securely in your user dashboard for convenient re-downloading. We recommend saving downloaded files to your local computer or storage drive immediately after purchase.

5. What to Do in Case of Delivery Failure or Delays

If you have completed payment but have not received your download link within 15 minutes, please follow these simple steps:

1. Check your spam/junk email folder for the order confirmation notification.
2. Log into your account at ROMWALA Dashboard and navigate to the Order History section.
3. If the link is still missing or inactive, immediately contact our 24/7 helpdesk on WhatsApp at +91 7999085550 or email support@romwala.com with your Payment Gateway Transaction ID. Our team will verify and activate your link manually within minutes.

6. Contact for Delivery Assistance