Cancellation & Refund Policy

1. Nature of Products (Digital Goods)

ROMWALA provides purely intangible digital electronic resources, including downloadable motherboard circuit schematics, PCB boardview files, official stock firmware recovery archives, and electronics diagnostic documentation. Since access to these files is delivered electronically and instantly upon payment confirmation, standard physical return processes do not apply.

2. Cancellation Policy

• Before File Access / Download: If you place an order by mistake and have not yet downloaded the file or accessed the download link, you may request an order cancellation within 24 hours of purchase by contacting our support team with your Order ID.
• After File Download: Once a digital file has been successfully downloaded or accessed through your dashboard, the order is considered fulfilled and cannot be cancelled due to the immediate, non-returnable nature of electronic data.
• Duplicate Orders: If an identical order was accidentally placed and charged twice due to a browser reload or network glitch, the duplicate order will be cancelled immediately and refunded in full.

3. Eligible Refund Conditions (7-Day Request Window)

Customers may request a full refund or an immediate replacement within 7 days of purchase under the following verified conditions:

1. Non-Delivery / System Failure: Payment was successfully debited, but the digital download link was not generated or remained inaccessible on your account dashboard for more than 24 hours despite contacting support.
2. Corrupt / Defective Archive: The downloaded file archive is proven to be corrupted, incomplete, or damaged at the server level, and our technical team is unable to provide a functional replacement within 24 hours of notification.
3. Duplicate Billing: You were charged multiple times for a single order due to a payment gateway timeout or technical failure.

4. Non-Refundable Situations

Refunds or cancellations cannot be granted under the following circumstances:

• You purchased the wrong model variant or chipset version due to incorrect self-assessment (in such cases, our team will gladly provide the correct replacement file free of charge if available in our repository).
• Lack of necessary hardware equipment, soldering tools, or technical expertise required to perform hardware/firmware repair on your device.
• Change of mind after successful purchase, link generation, and file download.

5. Refund Processing Timeline (5 to 7 Business Days)

Once a refund request is received and verified by our support desk:

• Verification: Requests are reviewed within 24 to 48 business hours.
• Settlement Timeline: Upon approval, the refund will be initiated immediately via our payment gateway (Razorpay / PayU). The refund amount will be credited back to the customer's original payment source (Bank Account, Credit/Debit Card, or UPI) within 5 to 7 business days, in accordance with standard banking settlement cycles.

6. How to Request a Cancellation or Refund

To submit a cancellation or refund request, please provide your purchase details through any of the following channels:

7. Policy Updates

ROMWALA reserves the right to revise this Cancellation and Refund Policy at any time. Any changes will be posted on this page and take effect immediately upon publication.